A client approached us with a challenging issue: their Google Merchant Center account was suspended due to misrepresentation violations and prohibited medical claims in their product listings. This suspension halted their ad campaigns, leaving their business at a standstill.

Challenges:

• Account suspension due to misrepresentation issues.
• Medical claims in product descriptions that violated Google’s policies.
• Disapproved product listings affecting the client’s business growth.

Solution:
We conducted a comprehensive audit of the store, identifying areas of non-compliance and policy violations. Here’s what I did:

1. Policy Review: Analyzed Google Merchant Center policies and aligned the store’s content to meet compliance standards.
2. Content Optimization: Removed prohibited medical claims from product titles and descriptions to ensure adherence to Google policies.
3. Account Fixes: Updated store information, including accurate business details, return policies, and shipping information, to improve transparency.
4. Revised Feed: Optimized the product feed for accurate and compliant listings.
5. Approval Process: Resubmitted the account for review with a detailed explanation of the fixes implemented.

Results:

• Misrepresentation issue resolved successfully.
• All flagged products were approved by Google.
• The client’s ads resumed, boosting store visibility and sales.

Need help fixing misrepresentation issues or policy violations? Let us handle the complexities and get your store back on track—Contact us today!